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Wednesday, March 11, 2009
How To Retain Customers In A Down Economy
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- What do customers want? Although some will tell you they want the lowest price, it's not about price. They're willing to pay more for an outstanding experience.
- What does an outstanding experience sound and look like?
- What is the difference between customer satisfaction and customer loyalty? You need to know, because just satisfying your customers isn't enough to keep them.
- No cost steps to turn your customers into raving fans starting today.
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Presented by Randi Busse, President of Workforce Development Group, Inc., a coaching and training firm located in Amityville, NY. Randi works with organizations that want to maximize their most valuable asset, their employees. She custom designs programs that will improve the customer service experience, increase client retention, enhance management skills, and develop more effective networking abilities. Randi brings her passion for people development to her clients. She partners with both the business owner and the employees, leaving them with valuable skills that they can use over and over again. Using collaborative coaching and self-discovery techniques, Randi brings out the full potential in people, which in turn drives profit for the business and wins “customers for life.”
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